FREQUENTLY ASKED QUESTIONS (FAQ)

Can’t find what you’re looking for? Select a category below to get the help you need.

ONLINE SHOPPING

Find the products you are looking for by typing into the search box, or by browsing through the site. Then just select the required quantity and click the “Add to Cart” button to add it to your cart.

You can see how many products are in your cart at the top right hand side of the page. To see a full view of your cart simply click on the “My Cart” icon at the top right hand side of the page.

Once you are satisfied with everything in your cart that you’d like to Purchase, click the Checkout button. You will be asked to login or checkout as a guest without saving your details. From here you will enter, or confirm, your delivery details and select your payment method.

After the checkout process is complete you will see an Order Confirmation screen, this information will also be emailed to you and updated once we have started the order process. You can track your order under your My Account section, for unregister purchases please feel free to call us on 09 3200 247 or email us at our info@looksharpstore.co.nz email.

Promotional discounts are an essential part of customers shopping experience.
Look Sharp Store wants to ensure that you have the specific information necessary to understand how these promotions work. 

Variations for Online Store & In-Store Promotions & Discounts:
Product Availability, Price Discounts, Promotions may vary between Look Sharp Retail Stores and those found on this website at any time.

Any Online Orders (Excluding services) which are over the value of $100 or more are eligible for free shipping nation wide.

 

Please type your discount coupon or promo on code into the “have a coupon” field on the first page of the checkout.
Press the APPLY COUPON button and your discount will be taken off any applicable items.
Please check your code has been applied prior to concluding the checkout.
We are unable to change the price of an item once the order has been placed.
Only one discount coupon or promo on code can be applied per order.

No – you do not have to be registered to purchase from Look Sharp Store website.

However signing up gives the following benefits:

    • You do not need to enter your address and other details every time you shop because these are saved for you.
    • You can check whether your order has been dispatched and find any tracking numbers in the Order History area.
    • You can choose to receive emails on products and discounts or unsubscribe from the email at any time.
    • You can add products to your Wishlist so they are easy to find when you come back to the site in the future.

If you would like to sign up an account with us simply click the “Login / Register” Button next to the shopping cart.

Costume Sizing Chart (Based on average measurements)
(OSFM – One Size Fits Most).

  Size Height Waist Hips
Mens OSFM 182cm 112cm 118cm
Womens OSFM 170cm 102cm 107cm
Child Medium 120–130cm 67cm 72cm

Our costume quantity for online is different from our in-store stock. please enquire / call your nearest store branch to check if the product is available.

We try our best to ensure the colour in the images are accurate & represent the colour of the product, but it can appear slightly different depending on manufacture change of packaging or possibly the screen you are viewing it on.

We do not offer any credit accounts with Look Sharp Store.

ORDERS & SHIPPING

Visit the Delivery Information page to see our shipping charge rates & detailed information on acceptable addresses, returns and exchange policys.

Yes – Before confirming the payment details on the checkout page please make sure all details fields are filled including the option field for in-store pickup and selected a store branch from availability for the goods to be sent to. (click & collect is only available throughout our auckland store branches at this time.)

If you have any additional requests or notes you can simply leave a message in the comment section provided below on the page.

If a product is unsasfactory, we can offer to exchange it for another one (ie. a different colour or size) or another product of the same value. If a product is faulty we can also offer a refund. Proof of purchase is required in order to get an exchange or a refund. See our Online Returns and Exchange Policy for further details.

If your order has been dispatched you will have received a confirmation email that contained a tracking number for the order. If you were registered and logged in when you placed your order, then you can check on the status of your order in the Order History area. This will tell you whether your order is being processed, completed and has been dispatched.
Tracking details will be available once the goods are dispatched.

if you are not registered with our website we will update and send a confirmation email letting you know once the order has shipped with the courier service however in some cases if required please call us for any urgent enquirys about your order.

If a product is faulty or has been damaged during delivery, we can offer to replace it, exchange it for another product of the same value, or provide a refund. You will need to send back the goods to our return address (View our Store Locator for our Head-Office
return address) or drop off the faulty goods to one of our store branches before we may process a refund or exchange. Proof of purchase will be required. See our Online Returns and Exchange Policy for further details.

You will be required to have proof of purchase (invoice) to get an exchange or refund, call our online number 09 3200 247 or email us (info@looksharpstore.co.nz) regarding on the issue and we will help resolve the problem as soon as possible.

You may encounter pricing differences between our online store and our physical stores. Unfortunately, we will not refund any differences in these situations.

CONTACT US

CONTACT INFORMATION

Need help?
Can’t find the information you’re looking for?
Please visit our Contact Us page (link below at the bottom)
and our team will be happy to assist you.

Online Contact Hours:
9:00am – 3:00pm Monday to Friday
 Closed Saturdays & Sundays 

Facebook / Instagram: Messenger Chat

Email: Online.looksharp@gmail.com
 Online store related enquiries only 

Contact Us

 

STORES

Look Sharp has stores nationwide. Use our Store Locator to find your local store.

If a product is unavailable online, we recommend contacting your local store directly to check availability, or sending us a message online and our team can assist in checking stock for you.

CUSTOM PRINTING


Return Policy
Any faulty printed items must be returned within a reasonable timeframe from purchase, to be replaced or refunded under the Consumer Guarantees Act.

Possible Reasons for Return
Since Printing is completely custom, we will only accept returns of defective items, in accordance with your rights under the Consumer Guarantees Act. These include a right to return items where:

• You find the printing quality is not of a commercially acceptable level; or
• The design on the products you received is markedly different from the final online representation on you approved.
 

 Ink colours
Please be advised: due to variance in computer monitors, the colours shown on your screen may not exactly match the actual ink colours on the garments. Look Sharp Store is not responsible for minor variations between the 4 garment as seen on your monitor and the printed ink or colours.

Printing policy

Look Sharp would like to help our customers create products with designs that are meaningful and unifying.

Our customers have diverse viewpoints and perspectives which are reflected in the designs they create. When a design does not meet our standards we will work with the customer to try to create an alternate design that complies.

If a design proposed by a customer may be offensive or threatening to others who view the design, changes may be required to the design or a full cancellation of the order may be required.

Your own T-Shirts (At least 80% coton t-shirts) may be used on your behalf for t-shirt printing, however Look Sharp Store will not be responsible for any mistakes or defects resulting from the use of non-Look Sharp T-Shirts.

We will not be able to print any pictures or text that lead to or support the following:

1. Anti-social actvities

2. Discrimination

3. Anti religion

4. Racism

5. Pornography

6. Terrorism

For the best quality printswe advise you to send usthe highest resolution
possible of the image / picture you would like us to use. (1MB or higher recommended) 

T-Shirt Sizing Chart (Based on average measurements)

SIZE T-SHIRT LENGTH CHEST WIDTH SLEEVE LENGTH
 Small  71cm  51cm  40cm
 Medium  72cm  55cm  41cm
 Large  74cm  57cm  43cm
 XL  77cm  58cm  44cm
 XXL  78cm  59cm  45cm
 Kids 2  40cm  33cm  22cm
 Kids 4  45cm  35cm  25cm
 Kids 6  50cm  39cm  28cm
 Kids 8  53cm  41cm  31cm
 Kids 10  57cm  42cm  32cm
 Kids 12  59cm  46cm  33cm
 Kids 14  66cm  51cm  36cm

PARTY HIRE SERVICE


Party Hire Service:
Party Hire services are only available via in-store enquiries only and must be arranged during store trading hours.

Important: A base deposit is required for all party hire items (see individual product listings in the catalog for full pricing details).
For more information, please refer to our Party Hire Terms & Conditions

Store Trading Hours:
Refer to our store locator Page for operating hours – Click Here

BALLOONS & HELIUM

Please view our Helium Balloon Chart for full details on Inflation and sizes.

(we do not offer helium service for balloons placed through Online Orders, balloons will arrive uninflated).

Balloons will be required to be picked up from In-store branch as we do not offer delivery for helium balloon purchases unless over a certain bulk purchase for more information please contact your nearest store for enquiry).

No additional price charge for inflated balloons containing confetti & helium. You’ll only pay for the cost of the helium.

HELIUM BALLOON PRICES & INFLATION

 Foil Balloons Vary according to size Vary according to size

BALLOON SIZE / TYPE COST PER BALLOON HELIUM COST PER BALLOON
 5″ Latex Plain  $0.30/pc  Not Available 
 11″ Latex Plain  $0.50/pc  $2.50/pc
 11″ Latex Design  $1.30/pc  $2.50/pc
 11″ Latex Confetti  As Marked  $2.50/pc
 16″ Latex Plain / Design  $2.00/pc or $3.00/pc  $5.00/pc
 36″ Latex Balloons  As Marked  $25.00/pc
 Big Numbers / Letters  As Marked  $12.50/pc

Latex Balloon will last 6 – 8 Hours  / Foil Balloons will last 36 – 48 Hours

There is no refund or exchange for any helium filled balloons unless it is faulty.

Didn’t purchase your balloons at looksharpstore?
NO PROBLEM! We’re happy to inflate balloons purchased elsewhere, but please note that we cannot guarantee their quality. Therefore, we are not responsible if they pop during inflation or for their floating time.

Helium Gas is $2.50 per pump which includes high float gel and a colour ribbon string of choice which measures one meter (100cm)
(Refer to previous Helium Balloon Chart to see full details).
Latex Balloons last up to on average (6-8 hours) but may vary due to each quality of balloon.

We offer free delivery for helium filled balloons for (In-store purchases only) that will only be provided if there are more then 80 balloons in the placed order.
We now offer helium filled balloons to be purchased at our online website *(however online helium orders are required to be pick up from our head-office as we do not offer delivery).

For further enquiries you can contact us by calling 09 3200 0247 or submit an message at our Contact Us page

Foil Number & Letter Balloons require 5 pumps of helium gas – $12.50 + Cost of Balloon.

VIP CLUB

When you sign up to our VIP Club you will need to provide:

  • Full name
  • Email address
  • Phone number
  • Date of birth

You can register and become a member here, by simply filling out the online sign-up form or scanning a Sign Up QR banner In-Stores. Once registered, please confirm your email address to complete your membership setup.

Look Sharp VIP Membership is free to join and signing up will add you to our VIP mailing list.

Please allow a few additional days after signing up for your details to be added into our “In-Store VIP System” before you can begin enjoying VIP benefits.

Our 5% VIP discount is only available for in-store purchases only and cannot be applied to purchases made through our online store.

  • VIP Only 5% Off discount In-Stores Only
  • VIP Only email special offers
  • VIP Only sale & event invites
  • VIP Only Party ideas
  • VIP Only Prize giveaway

once signed up and registered, Simply provide our staff your phone number while checking out instore and enjoy the discount.

Our 5% VIP discount is only available for in-store purchases only and cannot be applied to purchases made through our online store.

Returning VIP members who would like to update their details can simply revisit the sign-up form and enter their new information. Our system will update your details for you once the form has been submitted.

SCHOOL CLUB MEMBER

Exclusive Partnership Opportunity with Look Sharp Store!

Dear School Administrators, Are you searching for a dynamic partnership opportunity with a one-stop-shop for all your school’s needs? Look Sharp Store is excited to extend an exclusive partnership offer to your esteemed institution! At Look Sharp Store, we pride ourselves on being your go-to destination for all things party supplies, variety items, crafts, stationery, and printing services. Now, we’re eager to extend our commitment to convenience and quality to your school community. Partnering with Look Sharp Store offers a range of benefits for your school, including:

Exclusive Discounts: Enjoy a fantastic 10% discount on all purchases made exclusively by the school from Look Sharp Store, using the School Card provided. A 10% discount will also be available for students & staff using a common QR Code.

One-Stop Shopping: From party decorations to classroom supplies, craft essentials to personalized printing services, Look Sharp Store has everything you need under one roof.

Support for School Events: Make your school events memorable with our wide selection of party supplies and customized printing services tailored to your specific needs.

Creative Learning Opportunities: Explore our extensive range of craft supplies and stationery items to enhance creativity and learning in the classroom.

Don’t miss out on this incredible opportunity to partner with Look Sharp Store and streamline your school’s shopping experience!
Contact us today at marketing.looksharpstore@gmail.com to discuss how we can customize our partnership to meet your school’s unique needs. We will provide your school with a Discounted QR code. Let’s make every school day vibrant and efficient together! Sincerely, Look Sharp Store

How can i apply for school club membership?

  • To apply for a school club membership request, simply download this PDF form from this Link Here (right click Link and open in new window if blank page) and send it to looksharpstoreclub@gmail.com (Full information can be found on the PDF)

 

Find the products you are looking for by typing into the search box, or by browsing through the site. Then just select the required quantity and click the “Add to Cart” button to add it to your cart.

You can see how many products are in your cart at the top right hand side of the page. To see a full view of your cart simply click on the “My Cart” icon at the top right hand side of the page.

Once you are satisfied with everything in your cart that you’d like to Purchase, click the Checkout button. You will be asked to login or checkout as a guest without saving your details. From here you will enter, or confirm, your delivery details and select your payment method.

After the checkout process is complete you will see an Order Confirmation screen, this information will also be emailed to you and updated once we have started the order process. You can track your order under your My Account section, for unregister purchases please feel free to call us on 09 3200 247 or email us at our info@looksharpstore.co.nz email.

Promotional discounts are an essential part of customers shopping experience.
Look Sharp Store wants to ensure that you have the specific information necessary to understand how these promotions work. 

Variations for Online Store & In-Store Promotions & Discounts:
Product Availability, Price Discounts, Promotions may vary between Look Sharp Retail Stores and those found on this website at any time.

Any Online Orders (Excluding services) which are over the value of $100 or more are eligible for free shipping nation wide.

 

Please type your discount coupon or promo on code into the “have a coupon” field on the first page of the checkout.
Press the APPLY COUPON button and your discount will be taken off any applicable items.
Please check your code has been applied prior to concluding the checkout.
We are unable to change the price of an item once the order has been placed.
Only one discount coupon or promo on code can be applied per order.

No – you do not have to be registered to purchase from Look Sharp Store website.

However signing up gives the following benefits:

    • You do not need to enter your address and other details every time you shop because these are saved for you.
    • You can check whether your order has been dispatched and find any tracking numbers in the Order History area.
    • You can choose to receive emails on products and discounts or unsubscribe from the email at any time.
    • You can add products to your Wishlist so they are easy to find when you come back to the site in the future.

If you would like to sign up an account with us simply click the “Login / Register” Button next to the shopping cart.

Costume Sizing Chart (Based on average measurements)
(OSFM – One Size Fits Most).

  Size Height Waist Hips
Mens OSFM 182cm 112cm 118cm
Womens OSFM 170cm 102cm 107cm
Child Medium 120–130cm 67cm 72cm

Our costume quantity for online is different from our in-store stock. please enquire / call your nearest store branch to check if the product is available.

We try our best to ensure the colour in the images are accurate & represent the colour of the product, but it can appear slightly different depending on manufacture change of packaging or possibly the screen you are viewing it on.

We do not offer any credit accounts with Look Sharp Store.

Visit the Delivery Information page to see our shipping charge rates & detailed information on acceptable addresses, returns and exchange policys.

Yes – Before confirming the payment details on the checkout page please make sure all details fields are filled including the option field for in-store pickup and selected a store branch from availability for the goods to be sent to. (click & collect is only available throughout our auckland store branches at this time.)

If you have any additional requests or notes you can simply leave a message in the comment section provided below on the page.

If a product is unsasfactory, we can offer to exchange it for another one (ie. a different colour or size) or another product of the same value. If a product is faulty we can also offer a refund. Proof of purchase is required in order to get an exchange or a refund. See our Online Returns and Exchange Policy for further details.

If your order has been dispatched you will have received a confirmation email that contained a tracking number for the order. If you were registered and logged in when you placed your order, then you can check on the status of your order in the Order History area. This will tell you whether your order is being processed, completed and has been dispatched.
Tracking details will be available once the goods are dispatched.

if you are not registered with our website we will update and send a confirmation email letting you know once the order has shipped with the courier service however in some cases if required please call us for any urgent enquirys about your order.

If a product is faulty or has been damaged during delivery, we can offer to replace it, exchange it for another product of the same value, or provide a refund. You will need to send back the goods to our return address (View our Store Locator for our Head-Office
return address) or drop off the faulty goods to one of our store branches before we may process a refund or exchange. Proof of purchase will be required. See our Online Returns and Exchange Policy for further details.

You will be required to have proof of purchase (invoice) to get an exchange or refund, call our online number 09 3200 247 or email us (info@looksharpstore.co.nz) regarding on the issue and we will help resolve the problem as soon as possible.

You may encounter pricing differences between our online store and our physical stores. Unfortunately, we will not refund any differences in these situations.

contact us


Need help?
Can’t find the information you’re looking for?
Please visit our Contact Us page (link below at the bottom)
and our team will be happy to assist you.

Online Contact Hours:
9:00am – 3:00pm Monday to Friday
 Closed Saturdays & Sundays 

Facebook / Instagram: Messenger Chat

Email: Online.looksharp@gmail.com
 Online store related enquiries only 

Contact Us

 

Look Sharp has stores nationwide. Use our Store Locator to find your local store.

If a product is unavailable online, we recommend contacting your local store directly to check availability, or sending us a message online and our team can assist in checking stock for you.


Return Policy
Any faulty printed items must be returned within a reasonable timeframe from purchase, to be replaced or refunded under the Consumer Guarantees Act.

Possible Reasons for Return
Since Printing is completely custom, we will only accept returns of defective items, in accordance with your rights under the Consumer Guarantees Act. These include a right to return items where:

• You find the printing quality is not of a commercially acceptable level; or
• The design on the products you received is markedly different from the final online representation on you approved.
 

 Ink colours
Please be advised: due to variance in computer monitors, the colours shown on your screen may not exactly match the actual ink colours on the garments. Look Sharp Store is not responsible for minor variations between the 4 garment as seen on your monitor and the printed ink or colours.

Printing policy

Look Sharp would like to help our customers create products with designs that are meaningful and unifying.

Our customers have diverse viewpoints and perspectives which are reflected in the designs they create. When a design does not meet our standards we will work with the customer to try to create an alternate design that complies.

If a design proposed by a customer may be offensive or threatening to others who view the design, changes may be required to the design or a full cancellation of the order may be required.

Your own T-Shirts (At least 80% coton t-shirts) may be used on your behalf for t-shirt printing, however Look Sharp Store will not be responsible for any mistakes or defects resulting from the use of non-Look Sharp T-Shirts.

We will not be able to print any pictures or text that lead to or support the following:

1. Anti-social actvities

2. Discrimination

3. Anti religion

4. Racism

5. Pornography

6. Terrorism

For the best quality printswe advise you to send usthe highest resolution
possible of the image / picture you would like us to use. (1MB or higher recommended) 

T-Shirt Sizing Chart (Based on average measurements)

 Size  T-Shirt Length  Chest Width (1/2 chest)  Sleeve Length
 Small  71cm  51cm  40cm
 Medium  72cm  55cm  41cm
 Large  74cm  57cm  43cm
 XL  77cm  58cm  44cm
 XXL  78cm  59cm  45cm
 Kids 2  40cm  33cm  22cm
 Kids 4  45cm  35cm  25cm
 Kids 6  50cm  39cm  28cm
 Kids 8  53cm  41cm  31cm
 Kids 10  57cm  42cm  32cm
 Kids 12  59cm  46cm  33cm
 Kids 14  66cm  51cm  36cm


Party Hire Service:
Party Hire services are only available via in-store enquiries only and must be arranged during store trading hours.

Important: A base deposit is required for all party hire items (see individual product listings in the catalog for full pricing details).
For more information, please refer to our Party Hire Terms & Conditions

Store Trading Hours:
Refer to our store locator Page for operating hours – Click Here

Please view our Helium Balloon Chart for full details on Inflation and sizes.

(we do not offer helium service for balloons placed through Online Orders, balloons will arrive uninflated).

Balloons will be required to be picked up from In-store branch as we do not offer delivery for helium balloon purchases unless over a certain bulk purchase for more information please contact your nearest store for enquiry).

No additional price charge for inflated balloons containing confetti & helium. You’ll only pay for the cost of the helium.

HELIUM BALLOON PRICES & INFLATION

 Foil Balloons Vary according to size Vary according to size

Balloon Size / Type Cost Per Balloon Helium Cost Per Balloon
 5″ Latex Plain  $0.30/pc  Not Available 
 11″ Latex Plain  $0.50/pc  $2.50/pc
 11″ Latex Design  $1.30/pc  $2.50/pc
 11″ Latex Confetti  As Marked  $2.50/pc
 16″ Latex Plain / Design  $2.00/pc or $3.00/pc  $5.00/pc
 36″ Latex Balloons  As Marked  $25.00/pc
 Big Numbers / Letters  As Marked  $12.50/pc

Latex Balloon will last 6 – 8 Hours  / Foil Balloons will last 36 – 48 Hours

There is no refund or exchange for any helium filled balloons unless it is faulty.

Didn’t purchase your balloons at looksharpstore?
NO PROBLEM! We’re happy to inflate balloons purchased elsewhere, but please note that we cannot guarantee their quality. Therefore, we are not responsible if they pop during inflation or for their floating time.

Helium Gas is $2.50 per pump which includes high float gel and a colour ribbon string of choice which measures one meter (100cm)
(Refer to previous Helium Balloon Chart to see full details).
Latex Balloons last up to on average (6-8 hours) but may vary due to each quality of balloon.

We offer free delivery for helium filled balloons for (In-store purchases only) that will only be provided if there are more then 80 balloons in the placed order.
We now offer helium filled balloons to be purchased at our online website *(however online helium orders are required to be pick up from our head-office as we do not offer delivery).

For further enquiries you can contact us by calling 09 3200 0247 or submit an message at our Contact Us page

Foil Number & Letter Balloons require 5 pumps of helium gas – $12.50 + Cost of Balloon.

When you sign up to our VIP Club you will need to provide:

  • Full name
  • Email address
  • Phone number
  • Date of birth

You can register and become a member here, by simply filling out the online sign-up form or scanning a Sign Up QR banner In-Stores. Once registered, please confirm your email address to complete your membership setup.

Look Sharp VIP Membership is free to join and signing up will add you to our VIP mailing list.

Please allow a few additional days after signing up for your details to be added into our “In-Store VIP System” before you can begin enjoying VIP benefits.

Our 5% VIP discount is only available for in-store purchases only and cannot be applied to purchases made through our online store.

  • VIP Only 5% Off discount In-Stores Only
  • VIP Only email special offers
  • VIP Only sale & event invites
  • VIP Only Party ideas
  • VIP Only Prize giveaway

once signed up and registered, Simply provide our staff your phone number while checking out instore and enjoy the discount.

Our 5% VIP discount is only available for in-store purchases only and cannot be applied to purchases made through our online store.

Returning VIP members who would like to update their details can simply revisit the sign-up form and enter their new information. Our system will update your details for you once the form has been submitted.

Exclusive Partnership Opportunity with Look Sharp Store!

Dear School Administrators, Are you searching for a dynamic partnership opportunity with a one-stop-shop for all your school’s needs? Look Sharp Store is excited to extend an exclusive partnership offer to your esteemed institution! At Look Sharp Store, we pride ourselves on being your go-to destination for all things party supplies, variety items, crafts, stationery, and printing services. Now, we’re eager to extend our commitment to convenience and quality to your school community. Partnering with Look Sharp Store offers a range of benefits for your school, including:

Exclusive Discounts: Enjoy a fantastic 10% discount on all purchases made exclusively by the school from Look Sharp Store, using the School Card provided. A 10% discount will also be available for students & staff using a common QR Code.

One-Stop Shopping: From party decorations to classroom supplies, craft essentials to personalized printing services, Look Sharp Store has everything you need under one roof.

Support for School Events: Make your school events memorable with our wide selection of party supplies and customized printing services tailored to your specific needs.

Creative Learning Opportunities: Explore our extensive range of craft supplies and stationery items to enhance creativity and learning in the classroom.

Don’t miss out on this incredible opportunity to partner with Look Sharp Store and streamline your school’s shopping experience!
Contact us today at marketing.looksharpstore@gmail.com to discuss how we can customize our partnership to meet your school’s unique needs. We will provide your school with a Discounted QR code. Let’s make every school day vibrant and efficient together! Sincerely, Look Sharp Store

How can i apply for school club membership?

  • To apply for a school club membership request, simply download this PDF form from this Link Here (right click Link and open in new window if blank page) and send it to looksharpstoreclub@gmail.com (Full information can be found on the PDF)

 

ONLINE SHOPPING

Find the products you are looking for by typing into the search box, or by browsing through the site. Then just select the required quantity and click the “Add to Cart” button to add it to your cart.

You can see how many products are in your cart at the top right hand side of the page. To see a full view of your cart simply click on the “My Cart” icon at the top right hand side of the page.

Once you are satisfied with everything in your cart that you’d like to Purchase, click the Checkout button. You will be asked to login or checkout as a guest without saving your details. From here you will enter, or confirm, your delivery details and select your payment method.

After the checkout process is complete you will see an Order Confirmation screen, this information will also be emailed to you and updated once we have started the order process. You can track your order under your My Account section, for unregister purchases please feel free to call us on 09 3200 247 or email us at our info@looksharpstore.co.nz email.

Promotional discounts are an essential part of customers shopping experience.
Look Sharp Store wants to ensure that you have the specific information necessary to understand how these promotions work. 

Variations for Online Store & In-Store Promotions & Discounts:
Product Availability, Price Discounts, Promotions may vary between Look Sharp Retail Stores and those found on this website at any time.

Any Online Orders (Excluding services) which are over the value of $100 or more are eligible for free shipping nation wide.

 

Please type your discount coupon or promo on code into the “have a coupon” field on the first page of the checkout.
Press the APPLY COUPON button and your discount will be taken off any applicable items.
Please check your code has been applied prior to concluding the checkout.
We are unable to change the price of an item once the order has been placed.
Only one discount coupon or promo on code can be applied per order.

No – you do not have to be registered to purchase from Look Sharp Store website.

However signing up gives the following benefits:

    • You do not need to enter your address and other details every time you shop because these are saved for you.
    • You can check whether your order has been dispatched and find any tracking numbers in the Order History area.
    • You can choose to receive emails on products and discounts or unsubscribe from the email at any time.
    • You can add products to your Wishlist so they are easy to find when you come back to the site in the future.

If you would like to sign up an account with us simply click the “Login / Register” Button next to the shopping cart.

Costume Sizing Chart (Based on average measurements)
(OSFM – One Size Fits Most).

  Size Height Waist Hips
Mens OSFM 182cm 112cm 118cm
Womens OSFM 170cm 102cm 107cm
Child Medium 120–130cm 67cm 72cm

Our costume quantity for online is different from our in-store stock. please enquire / call your nearest store branch to check if the product is available.

We try our best to ensure the colour in the images are accurate & represent the colour of the product, but it can appear slightly different depending on manufacture change of packaging or possibly the screen you are viewing it on.

We do not offer any credit accounts with Look Sharp Store.

ORDERS & SHIPPING

Visit the Delivery Information page to see our shipping charge rates & detailed information on acceptable addresses, returns and exchange policys.

Yes – Before confirming the payment details on the checkout page please make sure all details fields are filled including the option field for in-store pickup and selected a store branch from availability for the goods to be sent to. (click & collect is only available throughout our auckland store branches at this time.)

If you have any additional requests or notes you can simply leave a message in the comment section provided below on the page.

If a product is unsasfactory, we can offer to exchange it for another one (ie. a different colour or size) or another product of the same value. If a product is faulty we can also offer a refund. Proof of purchase is required in order to get an exchange or a refund. See our Online Returns and Exchange Policy for further details.

If your order has been dispatched you will have received a confirmation email that contained a tracking number for the order. If you were registered and logged in when you placed your order, then you can check on the status of your order in the Order History area. This will tell you whether your order is being processed, completed and has been dispatched.
Tracking details will be available once the goods are dispatched.

if you are not registered with our website we will update and send a confirmation email letting you know once the order has shipped with the courier service however in some cases if required please call us for any urgent enquirys about your order.

If a product is faulty or has been damaged during delivery, we can offer to replace it, exchange it for another product of the same value, or provide a refund. You will need to send back the goods to our return address (View our Store Locator for our Head-Office
return address) or drop off the faulty goods to one of our store branches before we may process a refund or exchange. Proof of purchase will be required. See our Online Returns and Exchange Policy for further details.

You will be required to have proof of purchase (invoice) to get an exchange or refund, call our online number 09 3200 247 or email us (info@looksharpstore.co.nz) regarding on the issue and we will help resolve the problem as soon as possible.

You may encounter pricing differences between our online store and our physical stores. Unfortunately, we will not refund any differences in these situations.

CONTACT US

contact us

Need help?
Can’t find the information you’re looking for?
Please visit our Contact Us page (link below at the bottom)
and our team will be happy to assist you.

Online Contact Hours:
9:00am – 3:00pm Monday to Friday
 Closed Saturdays & Sundays 

Facebook / Instagram: Messenger Chat

Email: Online.looksharp@gmail.com
 Online store related enquiries only 

Contact Us

 

STORES

Look Sharp has stores nationwide. Use our Store Locator to find your local store.

If a product is unavailable online, we recommend contacting your local store directly to check availability, or sending us a message online and our team can assist in checking stock for you.

CUSTOM PRINTING


Return Policy
Any faulty printed items must be returned within a reasonable timeframe from purchase, to be replaced or refunded under the Consumer Guarantees Act.

Possible Reasons for Return
Since Printing is completely custom, we will only accept returns of defective items, in accordance with your rights under the Consumer Guarantees Act. These include a right to return items where:

• You find the printing quality is not of a commercially acceptable level; or
• The design on the products you received is markedly different from the final online representation on you approved.
 

 Ink colours
Please be advised: due to variance in computer monitors, the colours shown on your screen may not exactly match the actual ink colours on the garments. Look Sharp Store is not responsible for minor variations between the 4 garment as seen on your monitor and the printed ink or colours.

Printing policy

Look Sharp would like to help our customers create products with designs that are meaningful and unifying.

Our customers have diverse viewpoints and perspectives which are reflected in the designs they create. When a design does not meet our standards we will work with the customer to try to create an alternate design that complies.

If a design proposed by a customer may be offensive or threatening to others who view the design, changes may be required to the design or a full cancellation of the order may be required.

Your own T-Shirts (At least 80% coton t-shirts) may be used on your behalf for t-shirt printing, however Look Sharp Store will not be responsible for any mistakes or defects resulting from the use of non-Look Sharp T-Shirts.

We will not be able to print any pictures or text that lead to or support the following:

1. Anti-social actvities

2. Discrimination

3. Anti religion

4. Racism

5. Pornography

6. Terrorism

For the best quality printswe advise you to send usthe highest resolution
possible of the image / picture you would like us to use. (1MB or higher recommended) 

T-Shirt Sizing Chart (Based on average measurements)

 Size  T-Shirt Length  Chest Width (1/2 chest)  Sleeve Length
 Small  71cm  51cm  40cm
 Medium  72cm  55cm  41cm
 Large  74cm  57cm  43cm
 XL  77cm  58cm  44cm
 XXL  78cm  59cm  45cm
 Kids 2  40cm  33cm  22cm
 Kids 4  45cm  35cm  25cm
 Kids 6  50cm  39cm  28cm
 Kids 8  53cm  41cm  31cm
 Kids 10  57cm  42cm  32cm
 Kids 12  59cm  46cm  33cm
 Kids 14  66cm  51cm  36cm

PARTY HIRE SERVICE


Party Hire Service:
Party Hire services are only available via in-store enquiries only and must be arranged during store trading hours.

Important: A base deposit is required for all party hire items (see individual product listings in the catalog for full pricing details).
For more information, please refer to our Party Hire Terms & Conditions

Store Trading Hours:
Refer to our store locator Page for operating hours – Click Here

BALLOONS & HELIUM

Please view our Helium Balloon Chart for full details on Inflation and sizes.

(we do not offer helium service for balloons placed through Online Orders, balloons will arrive uninflated).

Balloons will be required to be picked up from In-store branch as we do not offer delivery for helium balloon purchases unless over a certain bulk purchase for more information please contact your nearest store for enquiry).

No additional price charge for inflated balloons containing confetti & helium. You’ll only pay for the cost of the helium.

HELIUM BALLOON PRICES & INFLATION

 Foil Balloons Vary according to size Vary according to size

Balloon Size / Type Cost Per Balloon Helium Cost Per Balloon
 5″ Latex Plain  $0.30/pc  Not Available 
 11″ Latex Plain  $0.50/pc  $2.50/pc
 11″ Latex Design  $1.30/pc  $2.50/pc
 11″ Latex Confetti  As Marked  $2.50/pc
 16″ Latex Plain / Design  $2.00/pc or $3.00/pc  $5.00/pc
 36″ Latex Balloons  As Marked  $25.00/pc
 Big Numbers / Letters  As Marked  $12.50/pc

Latex Balloon will last 6 – 8 Hours  / Foil Balloons will last 36 – 48 Hours

There is no refund or exchange for any helium filled balloons unless it is faulty.

Didn’t purchase your balloons at looksharpstore?
NO PROBLEM! We’re happy to inflate balloons purchased elsewhere, but please note that we cannot guarantee their quality. Therefore, we are not responsible if they pop during inflation or for their floating time.

Helium Gas is $2.50 per pump which includes high float gel and a colour ribbon string of choice which measures one meter (100cm)
(Refer to previous Helium Balloon Chart to see full details).
Latex Balloons last up to on average (6-8 hours) but may vary due to each quality of balloon.

We offer free delivery for helium filled balloons for (In-store purchases only) that will only be provided if there are more then 80 balloons in the placed order.
We now offer helium filled balloons to be purchased at our online website *(however online helium orders are required to be pick up from our head-office as we do not offer delivery).

For further enquiries you can contact us by calling 09 3200 0247 or submit an message at our Contact Us page

Foil Number & Letter Balloons require 5 pumps of helium gas – $12.50 + Cost of Balloon.

VIP CLUB

When you sign up to our VIP Club you will need to provide:

  • Full name
  • Email address
  • Phone number
  • Date of birth

You can register and become a member here, by simply filling out the online sign-up form or scanning a Sign Up QR banner In-Stores. Once registered, please confirm your email address to complete your membership setup.

Look Sharp VIP Membership is free to join and signing up will add you to our VIP mailing list.

Please allow a few additional days after signing up for your details to be added into our “In-Store VIP System” before you can begin enjoying VIP benefits.

Our 5% VIP discount is only available for in-store purchases only and cannot be applied to purchases made through our online store.

  • VIP Only 5% Off discount In-Stores Only
  • VIP Only email special offers
  • VIP Only sale & event invites
  • VIP Only Party ideas
  • VIP Only Prize giveaway

once signed up and registered, Simply provide our staff your phone number while checking out instore and enjoy the discount.

Our 5% VIP discount is only available for in-store purchases only and cannot be applied to purchases made through our online store.

Returning VIP members who would like to update their details can simply revisit the sign-up form and enter their new information. Our system will update your details for you once the form has been submitted.

SCHOOL CLUB MEMBER

Exclusive Partnership Opportunity with Look Sharp Store!

Dear School Administrators, Are you searching for a dynamic partnership opportunity with a one-stop-shop for all your school’s needs? Look Sharp Store is excited to extend an exclusive partnership offer to your esteemed institution! At Look Sharp Store, we pride ourselves on being your go-to destination for all things party supplies, variety items, crafts, stationery, and printing services. Now, we’re eager to extend our commitment to convenience and quality to your school community. Partnering with Look Sharp Store offers a range of benefits for your school, including:

Exclusive Discounts: Enjoy a fantastic 10% discount on all purchases made exclusively by the school from Look Sharp Store, using the School Card provided. A 10% discount will also be available for students & staff using a common QR Code.

One-Stop Shopping: From party decorations to classroom supplies, craft essentials to personalized printing services, Look Sharp Store has everything you need under one roof.

Support for School Events: Make your school events memorable with our wide selection of party supplies and customized printing services tailored to your specific needs.

Creative Learning Opportunities: Explore our extensive range of craft supplies and stationery items to enhance creativity and learning in the classroom.

Don’t miss out on this incredible opportunity to partner with Look Sharp Store and streamline your school’s shopping experience!
Contact us today at marketing.looksharpstore@gmail.com to discuss how we can customize our partnership to meet your school’s unique needs. We will provide your school with a Discounted QR code. Let’s make every school day vibrant and efficient together! Sincerely, Look Sharp Store

How can i apply for school club membership?

  • To apply for a school club membership request, simply download this PDF form from this Link Here (right click Link and open in new window if blank page) and send it to looksharpstoreclub@gmail.com (Full information can be found on the PDF)