FREQUENTLY ASKED QUESTIONS

Online Shopping

How do I buy products online?

Find the products you are looking for by typing into the search box, or by browsing through the site. Then just select the required quantity and click the “Add to Cart” button to add it to your cart.

You can see how many products are in your cart at the top right hand side of the page. To see a full view of your cart simply click on the “My Cart” icon at the top right hand side of the page.

Once you are satisfied with everything in your cart that you’d like to Purchase, click the Checkout button. You will be asked to login or checkout as a guest without saving your details. From here you will enter, or confirm, your delivery details and select your payment method.

After the checkout process is complete you will see an Order Confirmation screen, this information will also be emailed to you and updated once we have started the order process. You can track your order under your My Account section, for unregister purchases please feel free to call us on 09 3200 247 or email us at our info@looksharpstore.co.nz email.

Do I have to register to a order online?

No – you do not have to be registered to purchase from Look Sharp Store website.

However signing up gives the following benefits:

    • You do not need to enter your address and other details every time you shop because these are saved for you.
    • You can check whether your order has been dispatched and find any tracking numbers in the Order History area.
    • You can choose to receive emails on products and discounts or unsubscribe from the email at any time.
    • You can add products to your Wishlist so they are easy to find when you come back to the site in the future.

If you would like to sign up an account with us simply click the “Login / Register” Button next to the shopping cart.

When i buy costumes online, how will i know my sizing?

Costume Sizing Chart (Based on average measurements)
(OSFM – One Size Fits Most). 

   Size  Height  Waist  Hips
 Mens  OSFM  182cm  112cm  118cm
 Womans  OSFM  170cm  102cm  107cm
 Child  Medium  120 – 130cm  67cm  72cm
Why is the colour of the product on the website picture different to the product?

We try our best to ensure the colour in the images are accurate & represent the colour of the product, but it can appear slightly different depending on manufacture change of packaging or possibly the screen you are viewing it on.

Orders & Shipping

How much will delivery cost?

Visit the Delivery Information page to see our shipping charge rates & detailed information on acceptable addresses, returns and exchange policys.

Can i pick up my online order from the nearest store?

Yes – Before confirming the payment details on the checkout page please make sure all details fields are filled including the option field for store pickup and selected store branch for the goods to be sent to.

If you have any additional requests or notes you can simply leave a message in the comment section provided below on the page.

If a product is unsatisfactory, we can offer to exchange it for another one (ie. a different colour or size) or another product for the same value, proof of purchase is required in order to get an exchange or a refund.

How can i track my online order?

If your order has been dispatched you will have received a confirmation email that contained a tracking number for the order. If you were registered and logged in when you placed your order, then you can check on the status of your order in the Order History area. This will tell you whether your order is being processed, completed and has been dispatched.
Tracking details will be available once the goods are dispatched.

if you are not registered with our website we will update and send a confirmation email letting you know once the order has shipped with the courier service however in some cases if required please call us for any urgent enquirys about your order.

If I need to return or exchange products in my order, how do I do it?

If a product is unsatisfactory or damaged during delivery, we can offer to replace or exchange it for another product in same value as the faulty one, you will need to resend back the goods to our return address (Looksharp Head-Office) or drop of the faulty goods to one of our nearest store branches before we may process a refund or exchange.

You will be required to have proof of purchase (invoice) to get an exchange or refund, call our online number 09 3200 247 or email us (info@looksharpstore.co.nz) regarding on the issue and we will help resolve the problem as soon as possible.

General Enquiries

Helium Balloon Enquiries

Please view our Helium Balloon Chart for full details on Inflation and sizes.
(Note: Online orders for balloons will arrive uninflated unless purchased with our fill service for online, however the balloons will need to be picked up from our head-office as we do not offer delivery for online helium balloon purchases).

Helium Balloon Prices & Inflation Cost

Balloon Size / Type Cost Per Balloon Helium Cost Per Balloon
 5″ Latex Plain  $0.30/pc  $1.00/pc
 11″ Latex Plain  $0.50/pc  $2.00/pc
 11″ Latex Design  $1.50/pc  $2.00/pc
 11″ Latex Glitter  $2.50/pc  $2.00/pc
 16″ Latex Plain / Design  $2.00/pc  $4.00/pc
 30″ Latex Plain / Design  $14.00/pc  $20.00/pc
 Foil Balloons  Vary according to size  Vary according to size
Addtional Information

Helium Gas is $2.00 per pump which includes high float gel and a colour ribbon string of choice which measures one meter (100cm)
(Refer to previous Helium Balloon Chart to see full details).

Latex Balloons last up to on average (8-10 hours) may vary due to each quality of balloon.

We offer free delivery for helium filled balloons for (In-store purchases only) that will only be provided if there are more then 80 balloons in the placed order.
We now offer helium filled balloons to be purchased at our online website *(however online helium orders are required to be pick up from our head-office as we do not offer delivery).

For further enquiries you can contact us by calling 09 3200 0247 or submit an message at our Contact Us page

Foil Number & Letter Balloons require 5 pumps of helium gas – $10.00 + Cost of Balloon.

Custom Printing Enquiries & Information

Custom Printing General Information

Return Policy
Our Policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Possible Reasons for Return
Since Printing is completely custom, we will only replace defective items or credit note for an order that you are not completely satisfied with if one or more of the following occur:

*You find the printing quality is not of  a commercially acceptable level

*The design on the products you received is markedly different that the final online representation you approved

 Ink colours
Please be advised- due to varying degree of monitor setting, the colours shown on your screen may not match the actual ink colours on the garments. This guide should be used for an approximate reference only. Look Sharp Store is not responsible for variations between your monitor and printed ink or colors.

Printing policy
Look Sharp would like help our customers create products with designs that are meaningful and unifying. 

Our customers have diverse viewpoints and perspectives which reflected in the designs they create.
When a design does not meet our standards we will work with the customer to try to create an alternate design that complies.
If a design proposed by a customer may be offensive or threatening to others who view the design,
changes may be required for the design or a full cancellation for the order will be required.

Your own T-Shirts (At least 80% cotton t-shirts) may be used on your behalf for required t shirt printing however Look Sharp Store will not be responsible for any mistakes or defects. 

We will not be able to print any pictures or text that lead or supporting to the following;

1. Anti social activities
2. Anti discrimination
3. Anti religious
4. Racism
5. Pornography 
6. Terrorism


Visit our Custom Printing page to see our full detailed information on avaliable prints cost and sizes

Custom Printing T-Shirt Sizing Chart

For the best quality prints we advise you to send us the highest resolution possible of the image / picture you would like us to use. (1MB or higher recommended) 

T-Shirt Sizing Chart (Based on average measurements)

 
 Size  T-Shirt Length  Chest Width  Sleeve Length
 Small  71cm  51cm  40cm
 Medium  72cm  55cm  41cm
 Large  74cm  57cm  43cm
 XL  77cm  58cm  44cm
 XXL  78cm  59cm  45cm
 Kids 2  40cm  33cm  22cm
 Kids 4  45cm  35cm  25cm
 Kids 6  50cm  39cm  28cm
 Kids 8  53cm  41cm  31cm
 Kids 10  57cm  42cm  32cm
 Kids 12  59cm  46cm  33cm
 Kids 14  66cm  51cm  36cm
You've answered a lot of questions here, but I still have one you haven't answered. How can I contact you?

If you have more questions feel free to contact us by emailing to info@looksharpstore.co.nz or directly calling us on 09 3200 247 for any general enquiries.
You may also contact our stores directly – please view our Store Locator page for contact details and opening hours.

Community

VIP Club Information

Our VIP Membership offers a wide range of benefits including discounts & loyalty points, email special offer, birthday specials, prize giveaways and party ideas!

Want to know how our loyalty points work?
Once signed up to our VIP Club each purchase transaction will earn 5% of the total sale value (e.g. $35 purchase will earn 35 points, which equals $1.75 loyal dollars), you can redeem loyal dollars once you reach a minimum spending of $200.

You can sign up as a VIP from in-stores or online
To sign up in-stores, simply get a VIP sign up form from the cashier or ask any of our staff and fill it out, we will send a unique QR code to your email address once we have register you which may take 1-2 days.
To sign up online, please go to this link https://www.looksharpstore.co.nz/vip-registration/

Accumulation of loyal points for each transaction – Show the cashier your unique QR code or inform the cashier your mobile phone number/email address. Once the cashier enters the transaction into the system, the system will accumulate loyal points for you automatically.

In cases if a customer were to lose or forget their QR code please send an email to Office.looksharp@gmail.com and we will send you your QR code.