NOTE: THIS POLICY ONLY APPLIES TO ONLINE PURCHASES
Damaged or defective goods
All damaged, defective or incorrectly delivered goods must be returned by post to Look Sharp Store Online Department (not retail stores) within a reasonable time, in accordance with the Consumer Guarantees Act. A receipt or invoice for the returned goods must be included.
You may choose a refund or replacement of damaged, defective or incorrectly delivered goods.
We aim to issue a refund to your original method of payment within 7 days of receiving the returned goods.
Return or exchange of other goods
We will accept the return of other goods, if they are in original saleable condition and are returned within 7 days 7 of online purchase. A receipt must be included. A refund or exchange is available on return within this period.
Returned products must be received by Look Sharp Store within 7 days of you receiving the goods. You must pay for return postage (View our Store Locator for our Head-Office return address).
If you’d like to exchange the product you’ve purchased online for a different size, colour or style, please contact us by email or by calling us, and send the original item(s) back as a return.
We’ll always do our best to ensure that you receive the item that you have requested in your exchange. However, if the size or colour that you have requested is not available, we will let you know, and a refund will be issued to your original method of payment.
Please be aware that we have the right to decline refunds or exchanges if the item is not returned in its original, unworn condition with all original packaging/labels atached, or is returned outside of the 7 day period or without proof of purchase.
Due to hygiene reasons, we are unable to accept refunds or exchanges on wearables such as costumes, onesies & specific accessories. We will, of course, always meet our obligations under the Consumer Guarantees Act.
We’ll do our utmost to ensure your exchange/refund is handled quickly, but it’s important that you follow the 8 instructions above so that there are no delays in processing your exchange/refund. Please note that we can’t accept responsibility if the item is lost in transit while you are returning the goods back to us. We recommend that you use a postage service that provides tracking and delivery to the door. Please contact us if you have any other questions regarding delivery, exchanges and returns on Info@looksharpstore.co.nz or 09 525 2095. Our contact hours are Monday to Friday from 9 am to 5 pm.