Delivery and returns

Online Returns & Exchange Policy


Damaged or defective goods

All damaged, defective or incorrectly delivered goods must be returned by post to Look Sharp Store Online Department (not retail stores) within a reasonable time, in accordance with the Consumer Guarantees Act. A receipt or invoice for the returned goods must be included.

You may choose a refund or replacement of damaged, defective or incorrectly delivered goods.

We aim to issue a refund to your original method of payment within 7 days of receiving the returned goods.

Return or exchange of other goods

We will accept the return of other goods, if they are in original saleable condition and are returned within 7 days 7 of online purchase. A receipt must be included. A refund or exchange is available on return within this period.

Returned products must be received by Look Sharp Store within 7 days of you receiving the goods. You must pay for return postage (View our Store Locator for our Head-Office return address).

If you’d like to exchange the product you’ve purchased online for a different size, colour or style, please contact us by email or by calling us, and send the original item(s) back as a return.

We’ll always do our best to ensure that you receive the item that you have requested in your exchange. However, if the size or colour that you have requested is not available, we will let you know, and a refund will be issued to your original method of payment.

Please be aware that we have the right to decline refunds or exchanges if the item is not returned in its original, unworn condition with all original packaging/labels atached, or is returned outside of the 7 day period or without proof of purchase.

Due to hygiene reasons, we are unable to accept refunds or exchanges on wearables such as costumes, onesies & specific accessories. We will, of course, always meet our obligations under the Consumer Guarantees Act.

Important Information

We’ll do our utmost to ensure your exchange/refund is handled quickly, but it’s important that you follow the 8 instructions above so that there are no delays in processing your exchange/refund. Please note that we can’t accept responsibility if the item is lost in transit while you are returning the goods back to us. We recommend that you use a postage service that provides tracking and delivery to the door. Please contact us if you have any other questions regarding delivery, exchanges and returns on or 09 525 2095. Our contact hours are Monday to Friday from 9 am to 5 pm.

Please keep a copy of your receipt as it will be requested for any returns, exchanges or refunds.

Any faulty items must be returned to Look Sharp within a reasonable timeframe from original purchase to be replaced or refunded under the Consumer Guarantees Act.

If you have changed your mind about your purchase we can offer an exchange or credit note, but do not issue refunds unless the item is faulty. Where you have changed your mind, items must be returned to Look Sharp within 7 days of purchase. The item must be in its original unused condition and with its original packaging.

A credit note is valid only for 6 months from its issue date.

We will not offer any returns, refunds or exchanges on any of our wearable items, unless faulty, where we will happily meet our obligations under the Consumer Guarantees Act.

If you have any questions or queries please contact us and we will gladly respond to your enquiries. You can contact us on 09 525 2095, Social Media or

Look Sharp Store is pleased to be able to offer a fast delivery service nationwide in New Zealand.
On any orders over $100 delivery is free, otherwise, delivery charges are $7.00 North Island & $14.00 South Island.
Once your order has been dispatched, you’ll receive an email containing your tracking link.

 Amount Spent Shipping Rates
 Amount $0 – $99  North Island $7.00
 Amount $0 – $99  South Island $14.00
 Amount Over $100  Nationwide Free Delivery

When you order from our website before 9 am on any business day you can expect to receive your order within the following scheduled times:

North Island: From 3 to 5 working days.

South Island: From 4 working days.

Rural Delivery: Whether you are in the North Island or the South Island please allow up to 2 additional working days for delivery.

Pickup From Store: Store pick up is only available for Auckland stores. The customer will receive a call from the store from 3-5 working days after placing the order.

Please note that some items are only available for Click and Collect. Please await pick up confirmation from online/staff prior to visiting the store.

P.O Boxes: Please note that our courier is unable to deliver to P.O Boxes. Please provide a physical street address in New Zealand.

Please Note: Our delivery charges are non-refundable.

  • These time frames are, of course, subject to product availability. Furthermore, from time to time, issues might arise which means we can’t meet these time frames. Bulk orders may as well increase these timeframes. However we will contact you to let you know as soon as possible.
  • We will not deliver to an office or residence such as PO Box, Car Parks, Vacant Premises, Hotel or Motel.
  • Your signature is required at the time of the delivery. If no one is present at the delivery address, a card will be left for the customer to arrange another time for delivery.
  • Orders will not be delivered on Saturday, Sunday, or public holidays. Please contact us to arrange urgent Saturday delivery.
  • It is required that you put the correct delivery address when you order as we will not be responsible for undelivered goods caused by customer error.
  • All orders are insured until delivered as informed. LookSharp Store will not be held liable for any items that are lost, stolen or damaged after delivery.

At Look Sharp Store we are pleased to be able to offer a delivery service nationwide in New Zealand.

Once your order has been dispatched, you’ll receive an email from us with the tracking number for delivery. You can track your parcel under my account if you have registered on our website with us or with the Track and Trace service here:

If you have not received or have lost your tracking number, please contact us on 09 525 2095
or and we’ll be more than happy to help you with your query.