We will accept return of goods only if in original saleable condition.
All claims of order shortages, damaged items, or defective products must be reported to Look Sharp Store Online Department (not retail stores) should be made within 3 days of delivery receipt.
The shipping for product return needs to be made on your costs (View our Store Locator for our Head-Office return address) and returned products should be received by Look Sharp Store within 7 days from your receiving goods.
If the returned products are considered not saleable, we may reject your refund request. However, if return was caused by faulty products or our errors, we will refund in the same method of payment you used for purchase within 7 days of receiving your return. If you are claiming for replacement or refund for incorrectly delivered or faulty items, you must first return them by post which will be from your own cost with the receipt or invoice of returning goods.
If you’d like to exchange the product you’ve purchased online for a different size or colour, you can do so by contacting us back by email or calling us directly.
Please be aware that we have the right to decline exchanges if the item is not returned in its original, unworn condition with all original packaging / labels attached or is returned outside of the 7 day period or without proof of purchase. Due to hygiene reasons we are unable to accept exchanges on costumes, onesies, specific accessories.
We will, of course, always meet our obligations under the Consumer Guarantees Act.
We’ll always do our best to ensure that you receive the item that you have requested in your exchange. However, if the size or colour that you have requested is not available, a refund will be issued to your original method of payment and we will make contact with you.
If you would like to change any item purchased online for a different style please contact us & send the original item(s) back as a return and place a new order online. *please note returns will not be covered by us and will be from your own cost*
We’ll do our upmost to ensure your exchange/return is handled quickly, but it’s important that you follow the instructions above so that there are no delays in processing your exchange/return. Please note that we can’t accept responsibility if the item is lost in transit while you are returning the goods back to us.
We recommend that you use a postage service that provides tracking and delivery to the door. Please contact us if you have any other questions regarding delivery, exchanges and returns on
Info@looksharpstore.co.nz or 09 525 2095. Our contact hours are Monday to Friday from 9am to 5pm.