Delivery and returns

Online Returns & Exchange Policy

‍We will accept the return of goods, if in original saleable condition and the request is done within 7 days of original online purchase.

All claims of order shortages, damaged items, or defective products must be reported to Look Sharp Store Online Department (not retail stores) should be made within 3 days of delivery receipt.

The shipping for product return needs to be made on your costs (View our Store Locator for our Head-Office return address) and returned products should be received by Look Sharp Store within 7 days from your receiving goods.

If the returned products are considered not saleable, we may reject your refund request. However, if the return was caused by faulty products or our errors, we will refund in the same method of payment you used for purchase within 7 days of receiving your return. If you are claiming for replacement or refund for incorrectly delivered or faulty items, you must first return them by post which will be from your own cost with the receipt or invoice of returning goods.

If you’d like to exchange the product you’ve purchased online for a different size or colour, you can do so by contacting us back by email or calling us directly.

Please be aware that we have the right to decline exchanges if the item is not returned in its original, unworn condition with all original packaging/labels attached or is returned outside of the 7 day period or without proof of purchase. Due to hygiene reasons, we are unable to accept exchanges on wearables such as costumes, onesies & specific accessories.
We will, of course, always meet our obligations under the Consumer Guarantees Act. (Under Covid restrictions no exchanges are available for all products) 

We’ll always do our best to ensure that you receive the item that you have requested in your exchange. However, if the size or colour that you have requested is not available, a refund will be issued to your original method of payment and we will make contact with you.

PLEASE NOTE: This policy only applies to online purchases.



If you would like to change any item purchased online for a different style please contact us & send the original item(s) back as a return and place a new order online. *Please note returns will not be covered and will be at the customer’s expenses.

Important Information

We’ll do our utmost to ensure your exchange/return is handled quickly, but it’s important that you follow the instructions above so that there are no delays in processing your exchange/return. Please note that we can’t accept responsibility if the item is lost in transit while you are returning the goods back to us.
We recommend that you use a postage service that provides tracking and delivery to the door. Please contact us if you have any other questions regarding delivery, exchanges and returns on or 09 525 2095. Our contact hours are Monday to Friday from 9 am to 5 pm.

In-store Refunds, Exchanges and Returns Policy

Please keep a copy of your receipt as it will be requested for any returns, exchanges or refunds. Refunds, Exchanges or Returns will have to be requested in a physical store and particular branch where purchase was made.

Any Faulty Items must be returned to the store within a reasonable timeframe from original purchase to be replaced or refunded under the Consumer’s Guarantees Act.

If you have Changed your Mind about your purchases we accept exchanges, issue Credit Note but Do not issue refunds. Returns against Credit note, exchange also only allowed within 7 days of purchase. The item will have to be in its original unused condition and with its original packaging.

A Credit Note, is only valid for 6 months from its issue date. We do not offer refunds unless the item is faulty.

We will not offer any returns, refunds or exchanges on any of our Wearable Items, unless faulty where we will happily meet our obligations under the Consumer’s Guarantees Act. (Under Covid restrictions no returns or exchanges will be available on all products)

If you have any questions or queries please contact us and we will gladly respond to your enquiries.
You can contact us on 09 525 2095, Social Media or

Shipping Prices & Information

Look Sharp Store is pleased to be able to offer a fast delivery service nationwide in New Zealand.
On any orders over $100 delivery is free, otherwise, delivery charges are $7.00 North Island & $14.00 South Island.
Once your order has been dispatched, you’ll receive an email containing your tracking link.

 Amount Spent Shipping Rates
 Amount $0 – $99  North Island $7.00
 Amount $0 – $99  South Island $14.00
 Amount Over $100  Nationwide Free Delivery

When you order from our website before 9 am on any business day you can expect to receive your order within the following scheduled times:

North Island: From 3 to 5 working days.

South Island: From 4 working days.

Rural Delivery: Whether you are in the North Island or the South Island please allow up to 2 additional working days for delivery.

Pickup From Store: Store pick up is only available for Auckland stores. The customer will receive a call from the store from 3-5 working days after placing the order.

P.O Boxes: Please note that our courier is unable to deliver to P.O Boxes. Please provide a physical street address in New Zealand.

Please Note: Our delivery charges are non-refundable.

Delivery Terms
  • These time frames are, of course, subject to product availability. Furthermore, from time to time, issues might arise which means we can’t meet these time frames. Bulk orders may as well increase these timeframes. However we will contact you to let you know as soon as possible.
  • We will not deliver to an office or residence such as PO Box, Car Parks, Vacant Premises, Hotel or Motel.
  • Your signature is required at the time of the delivery. If no one is present at the delivery address, a card will be left for the customer to arrange another time for delivery.
  • Orders will not be delivered on Saturday, Sunday, or public holidays. Please contact us to arrange urgent Saturday delivery.
  • It is required that you put the correct delivery address when you order as we will not be responsible for undelivered goods caused by customer error.
  • All orders are insured until delivered as informed. LookSharp Store will not be held liable for any items that are lost, stolen or damaged after delivery.
Track an Order

At Look Sharp Store we are pleased to be able to offer a delivery service nationwide in New Zealand.

Once your order has been dispatched, you’ll receive an email from us with the tracking number for delivery. You can track your parcel under my account if you have registered on our website with us or with the Track and Trace service here:

If you have not received or have lost your tracking number, please contact us on 09 525 2095
or and we’ll be more than happy to help you with your query.